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Thread: Twilio Voice and SMS handler with unlimited keywords

  1. #1
    Senior Member andymoore's Avatar
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    Default Twilio Voice and SMS handler with unlimited keywords

    Hi folks,

    I've been a fan of Twilio's UK phone numbers since they launched as I was pleased when I found out last week that they'd released SMS in the UK as this opened up some interesting possibilities I want to share with you irregardless of which side of the pond you're on.

    This is something I've had the bones of for a little while but I was hacking it over the weekend to add text message capabilities, today I cleaned it up and made it fully configurable so it can be shared for free. Yup, free.

    Twilio inbound voice call and SMS / text message handler with unlimited keywords

    Requirements:


    Inbound Voice / Phone Call Handling Features:

    • Male or Female Voiceover
    • Set open and closed hours
    • Set day or days off at the weekend
    • Diverts to your mobile number
    • Optional calls are recorded
    • Optional voice mail for out of hours callers
    • Optional texts to your phone on calls and voicemails
    • Optional configurable texts to callers after calls and voicemails

    Inbound SMS / Text Message Handling Features:

    • Never pay for SMS keywords again!
    • Handles unlimited keyword with pre-defined respones
    • Standard configurable response to all (non-keyword) messages
    • Optionally forwards texts to your mobile

    Demo:

    Phone: +44 116 326 1361
    Lines are open 10 till 6, Monday to Saturday
    Voice mail is enabled outside those hours

    Text: +44 116 326 1361
    Keywords: goMobi, dev, sms, voice or ivr
    Any other message content gets a pre-defined response

    Download

    Numbers from Twilio cost $1 a month, toll-free / free-phone numbers are $2 a month, inbound calls are 1c on normal numbers, 6c on toll-free, outbound to landline 2c, mobiles 14c and text messages are 4c. There is no charge for keywords and they gave me $30 when I signed up so I've no grumbles about either how easy it is to use or the way they price it.

    Any questions, comments or suggestions welcome.

    Thanks

    A
    Last edited by andymoore; 01-23-2012 at 02:05 PM. Reason: Added link to Twilio, number to test calls and texts plus call recording

  2. #2
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    I don't understand any of the tech stuff but I want it... lol

    Are you saying that I can get a UK (any preferred area code?) number that I can publish on a website and have diverted to my UK mobile for $1 a month?

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    Good to talk to you Andy - The app works & crystal clear too... $1 pcm & 1c per minute... That's feckin' awesome! ;-)

  4. #4
    Senior Member andymoore's Avatar
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    Hi ND,

    Good to chat proving yes is the answer to your question!

    With regards to the offline question of porting: I've just been checking the Twilio site and yes numbers can be ported to them but only in the US at the mo, still I'm guessing this will come to the UK in time as the SMS did.

    They've UK numbers all over the place so there'll be a city near you I'd think. All in all it'll be $1 per month for the number, 1c for each inbound call and 14c for each minute they're connected to your mobile. Our chat cost $0.14 for the incoming call, $1.82 for forwarding to my mobile plus $0.08 for sending two text messages. I've a recording of our conversation too which is really cool.

    I got a text with your number and you should have got a text back automatically saying thanks for calling.

    Having paid developers to make bespoke phone systems in the past I'm loving Twilio; they supply the numbers and technical ability to support in and outbound calls and texts, they in turn get posted to applications we host which tell Twilio how to handle the call or text.

    They even support having premium rate lines divert to Twilio numbers so you could in theory make the callers pay for the call and give you profit per minute......
    Last edited by andymoore; 01-23-2012 at 06:30 PM.

  5. #5
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    Hi Andy,

    I have a London number for $1
    I have an upgraded account
    I've looked at the Twilio site and now feel giddy! (It's quite technical) lol

    How do I set up a re-direct? I couldn't see the 'how to' (apart from one that had a page of code on it!)

    p.s. Useful to know what that call cost... mobile will eat your credit! lol

  6. #6
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    So, if I have this right?.... I can embed the same number in several 'call now' links on several different websites and the incoming call ID will identify which website the call is comining from?

  7. #7
    Senior Member andymoore's Avatar
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    Question 1:

    Account: https://www.twilio.com/user/account
    Numbers: https://www.twilio.com/user/account/...mbers/incoming
    Click number:
    Voice Request URL = installation address
    SMS Request URL = installation address plus ?sms on the end
    Save changes

    That emulates how I have my application setup.

    Question 2:

    I'd personally give each website a dedicated number, they can all point to the application which in turn sends messages to you and the caller; plus makes calls from the number being called or sent a text.

    Because it sends and calls from the number used you could assign different phone book entries to each so you know which site the customer got in touch through.

    A London number for a dollar, that's wicked!


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    Question 2.... noted

    Question 1.... I'm slightly too thick to understand the answer... (no... really I am) is there a tutorial?

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