Results 1 to 2 of 2

Thread: Lack of Customer Service from Andy

  1. #1
    First time poster!
    Join Date
    Jun 2010
    Posts
    1

    Default Lack of Customer Service from Andy

    Thought I would share with you the last two letters frm Andy at Palace Marketing (Please note that the grammer and misspellings are his). Quite shocked at his insults to a customer as I have worked in customer service for 40 years and learned at an early age "the customer is always right.":

    1.
    Technical error, apologies but for calling me a scam you can take your compaint to PayPal to disupte.

    Andy


    Sent from my iPhone

    2. Your dispute at PayPal will ensure you are refunded the full fee you paid us.


    Shout the word scam at me, demand a refund, refrain from using manners, how do you expect me to respond. I'm human and don't react well to I'll manner egregious demands.


    Technically there was an issue with that track, I apologise but expect to be treated like a human and not a **** at the end of a keyboard who you can shout abuse and make demands at.


    I had a customer email yesterday, she said there was a problem asked me to please look into it. I did, her account was given £10 good will credit and she got her download.


    If you didn't pay with PayPal you have nothing to lodge a complaint against.


    To answer your question, 35 and I've done this ten years. If you were in my shoes would you tollerate shortness from angry customers?


    Have a refund and get out of my face.

    Andy

  2. #2
    Senior Member andymoore's Avatar
    Join Date
    Aug 2008
    Posts
    1,612

    Default

    You have been refunded, your initial email to me shouted and demaned a refund, I refuse to be shouted at by any customer.

    I repeat, you have been refunded, get the hell out of my face.
    Last edited by andymoore; 06-21-2010 at 05:31 PM.
    Andy Moore
    i don't do tech / mobi anymore - why do something that annoys and stresses lol

    New: Most Minty Tooth Oil - GMO and fluoride free toothpaste alternative

    100% natural botanical extracts to whiten teeth, freshen breath and strengthen gums
    Used, recommended and sold by Harley Street private dentists

    My other websites:

    http://sellyoursongs.info/ - Sell Your Songs using Mobile Payments
    http://detectmobilebrowsers.mobi/ - Detect Mobile Browsers
    http://andymoore.info/m-commerce-php/ - M-Commerce PHP (sell stuff on the mobile web)
    http://locationdetection.mobi/ - Detect a mobile browser's latitude & longitude
    http://andymoore.info/mysql-lyrics-database/ - Half a million lyrics


Similar Threads

  1. MTN SMS fiasco a customer service disgrace - Marketing Web
    By Scavenger in forum Latest "dotMobi" News
    Replies: 0
    Last Post: 06-30-2009, 10:30 AM
  2. Customer Service Giant: Nordstrom.mobi
    By coast in forum New Developed .mobi's
    Replies: 16
    Last Post: 02-22-2009, 03:06 PM
  3. Verizon Wireless ranks No. 1 in customer service - CNET News
    By Scavenger in forum Mobile Industry News
    Replies: 0
    Last Post: 08-15-2008, 02:30 PM
  4. Verizon Wireless ranks No. 1 in customer service - CNET News
    By Scavenger in forum Mobile Industry News
    Replies: 0
    Last Post: 08-15-2008, 12:50 AM
  5. Interesting company: PalaceMarketing.mobi
    By Andres Kello in forum New Developed .mobi's
    Replies: 2
    Last Post: 05-30-2008, 12:03 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
A Yup.mobi Mobile Site
Mobile Dating