Thought I would share with you the last two letters frm Andy at Palace Marketing (Please note that the grammer and misspellings are his). Quite shocked at his insults to a customer as I have worked in customer service for 40 years and learned at an early age "the customer is always right.":
Technical error, apologies but for calling me a scam you can take your compaint to PayPal to disupte.
Sent from my iPhone
2. Your dispute at PayPal will ensure you are refunded the full fee you paid us.
Shout the word scam at me, demand a refund, refrain from using manners, how do you expect me to respond. I'm human and don't react well to I'll manner egregious demands.
Technically there was an issue with that track, I apologise but expect to be treated like a human and not a **** at the end of a keyboard who you can shout abuse and make demands at.
I had a customer email yesterday, she said there was a problem asked me to please look into it. I did, her account was given £10 good will credit and she got her download.
If you didn't pay with PayPal you have nothing to lodge a complaint against.
To answer your question, 35 and I've done this ten years. If you were in my shoes would you tollerate shortness from angry customers?
Have a refund and get out of my face.